📈
New partner benefits and funding available - learn more       
📈
New partner benefits and funding available - learn more       
📈
New partner benefits and funding available - learn more       
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Is IT causing you headaches? Find the cure with a free IT service review
⚠️
Is IT causing you headaches? Find the cure with a free IT service review
⚠️
Is IT causing you headaches? Find the cure with a free IT service review
A smarter, more human approach to managed IT

More than IT support - value, month after month

Proactive managed services that go beyond break/fix. We don't wait for tickets to act - we stop problems from surfacing, use insights to make meaningful improvements, and turn routine IT support into strategic value for your business.
Unlock real value
Average CSAT score
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2025
Continuous improvement is the promise - people are the purpose
We use every interaction as an opportunity to improve the user experience, and make IT smarter so your teams can thrive.
What is value chain-led IT?
Improvement reports show how we add value every month
Driven by people.
Powered by intelligence.
Value chain-led.
Driven by people.
Powered by intelligence.
Value chain-led.
Driven by people.
Powered by intelligence.
Value chain-led.
Uptime and insight that saves you money
Making your IT work harder to reduce costs, and achieve more
35%
saved in IT costs on average through reduced downtime.
We make IT more human. Over 5,000 end users
trust us our team to make IT better every day
Automotive
Retail Motor Industry Federation
Consulting & software services
EcoVeritas
Equipment hire
JPS Platforms
Wholesale distribution
Miriad Quest Leisure (MQL)
Fleet management services
Fleet Operations
Industrial engineering
Orbital Gas Systems
Healthcare
Severn Angels Healthcare
Hospitality & leisure
Aston Marina
Automotive
Research & Development
Automotive
Research & Development
Automotive
Research & Development
Automotive
Research & Development
Automotive
Research & Development
Automotive
Research & Development
Automotive
Research & Development
Automotive
Research & Development
Automotive
Research & Development
Automotive
Research & Development
Automotive
Research & Development
Automotive
Research & Development
Automotive
Research & Development
Automotive
Research & Development
Automotive
Research & Development
Automotive
Research & Development
We don't wait for change
- we make it happen
Other MSPs wait for a ticket, respond, and repeat. At 848, we don't wait for problems. We act on insights, make incremental improvements everyday, and use proactive monitoring to stay ahead. Because a smarter IT support service doesn't just fix things that go wrong - it finds hidden value.
Stop wasting money
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Stop paying for minimum effort - start unlocking real value
Find out where you're wasting money
Continuous improvement that's measurable, and meaningful - driven by data, learning, and genuine reflection, and feeding into a value loop that makes IT work harder every day, for every user.
Proactive thinking and progress through adaptive IT services. We look ahead, taking action based on insights, customer signals, and a partnership approach to enable growth.
Relationships that matter grounded in trust, deep understanding of client goals, and human interaction - not virtual agents or AI. As a true IT partner, we see your success, as our own.
The value of doing IT differently
Customer stories
"You never feel like you’re just a number with 848, you always have that personal relationship and interaction."
Alisha Henderson
IFM Group
"Working with 848 is like working with a full-service agency. They are responsive and have a complete team of specialists with high quality skills."
Penny Whitelock
Miriad Quest Leisure
“I see 848 as an extension to my team, a partner not a supplier. I trust them to offer strategic advice and deliver on their promises."
Francesca Monaco
Augmentable Marketing
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We're the strategic IT partner for ambitious organisations that
deserve real value - not reactive IT support
Making sense of
848 managed services
How is 848 Group different from other MSPs?
Most MSPs focus on keeping things running. We focus on making things better - across the full value chain. We put people first, harnessing data to streamline processes, empower teams, and improve the user experience - unlocking human potential in all corners of your business through technology.
Can we change or adapt our managed service contract?
To be honest, we don’t see IT services as contracts, but as living processes. A core part of our mission is to drive progress, so if we’re doing our job right, your service will constantly evolve - because your business will. We track performance, gather user feedback, and host regular client service reviews to make sure your managed service keeps moving forward in line with your business goals.
What IT support packages do you offer?
Every business is different. Even if you start with a 'package', the service you receive is ultimately bespoke. That's why we ditched off-the-shelf IT support packages altogether. Instead, we build managed services around your business goals - offering full IT management or focused support where you need it most.
What do you mean by 'value chain-led' managed services?
A value chain-led managed service looks at IT in the context of the entire business, not individual departments. It’s an approach focused on improving efficiency, performance, and IT experiences at all stages - creating value for your users but also your customers, partners, and other stakeholders.
How do you improve a managed service over time?
Every ticket, touchpoint, or conversation is an opportunity to improve something. Our team constantly monitors user behaviour, survey responses, and service performance to spot patterns or signals for change. Every action feeds back into a value loop built on continuous improvement - making your service more intelligent and impactful over time.
What's the difference between SLAs and XLAs?
Most MSPs measure success with SLAs - focusing on metrics like response times and ticket volumes. They matter, but they don’t show the full picture. XLAs focus on user experience - not just numbers. We still track the technical stats, but we also measure how IT feels and performs for real people - because that’s what truly defines success.
Looking for strategic, more human IT support?
Let's talk