Customer overview
The client is a leading supplier of automotive tools based in the UK. The business relies on its IT technology and CRM system for the successful running of everyday operations and processes.
- The business was suffering from a slow CRM system that was reaching its end of life date.
- The client had plans to expand and increase market share, however they were concerned that the outdated CRM system would not have the functionality or scale to meet changing demands.
- 848 assessed the current CRM system and liaised with key stakeholders to understand the business’s requirements and goals.
- The 848 team provided the client with a scalable solution. 848 proposed a replacement of the existing CRM system with a bespoke, modern and scalable CRM solution.
The challenge
The client was suffering from a slow performing CRM system that was approaching end-of-life.
The company had plans in place to grow, expand, and increase market share. However, they were concerned that the outdated CRM system would hinder their plans to progress forward.
The solution
The 848 team engaged with key stakeholders to gain an understanding of the problems they were facing and the operational requirements of the business. 848 used these insights along with a discovery investigation of the current CRM system to diagnose the problem and design a tailored and scalable solution.
Based on the information provided by the client and uncover through the discovery, the team designed a tailored project to plan, build and run a scalable CRM solution. 848 created a bespoke technical report that outlined their discoveries and provided a recommended strategy. 848 suggested replacing the existing CRM system with a modern and scalable solution in the cloud. The flexibility benefits of the cloud would ensure the solution could meet both current and future needs of the business.
The outcome
The 848 team provided the client with a bespoke CRM solution that enables the business to evolve as demands change.
848 designed a flexible and scalable solution that aligned with sales processes and current IT system making integration efficient, and adoption seamless. The client can now proceed with their plans to grow and expand the company.
