Customer Story

Modernising endpoint management for leading medical research charity

This leading UK charity partnered with 848 to modernise its complex IT estate, transitioning from legacy on-premises systems to a streamlined, cloud-first infrastructure.
Industry Sector
Not-for-Profit – Healthcare & Medical Research
Size
Large UK Charity – 5,000+ Devices
Solution
Cloud Endpoint Management, Microsoft Intune, Windows 11, Entra ID

The Challenge.

Old technology slows down impact. Charities need modern IT to deliver their mission. But in a sector that can’t afford to overspend, every penny matters.

Working with dated infrastructure, this client needed a clear, strategic, and cost-effective to modernise it. It was dependent on legacy technologies, including:

  • Active Directory Domain Services (ADDS)
  • System Centre Configuration Manager (SCCM)
  • Group Policy Objects (GPOs)
  • Traditional file, print, and identity services

This setup was limiting agility, creating technical debt, and hindering progress on broader digital initiatives. The charity hoped to embrace a modern, cloud-native endpoint management model – built on Microsoft Intune, Entra ID (formerly Azure AD), and Windows 11, in line with Zero Trust principles.

But to get there, it needed a clear, expert-led plan to assess the current state, identify key blockers, and develop a phased roadmap for short-term improvements and long-term transformation – all while keeping costs down.

The Solution.

Collaborating closely with internal technical, security, and operational teams, the 848 Group delivered a comprehensive discovery and design engagement. Key assessment areas included:

  • Group Policy Review: Mapping legacy GPOs to modern equivalents within Intune
  • Application Landscape: Evaluating software deployment via SCCM and Intune for cloud readiness
  • Security & Identity: Reviewing Conditional Access, hybrid identity, and certificate services against Zero Trust best practices
  • Device Estate Readiness: Assessing over 5,000 devices for compatibility with Autopilot and Windows 11
  • Network & Print Infrastructure: Identifying opportunities to reduce VPN reliance and implement Universal Print

The findings were compiled into a detailed High-Level Design (HLD) and a strategic Modern Management Roadmap. This included four clear phases to transition from legacy systems to a fully cloud-native management model.

848 also facilitated a senior leadership presentation to ensure buy-in across IT, security, and business stakeholders.

The Result.

The engagement concluded with a fully approved design and roadmap for modern endpoint management – providing the client with clarity, structure, and the confidence that it could move forward without overspending.

Key Outcomes.

  • A strategic plan to phase out legacy infrastructure and transition to cloud-based endpoint provisioning.
  • Immediate opportunities for improvement, including rollout of Windows Hello, Intune-managed apps, and Universal Print.
  • Strong alignment across technical and business stakeholders, enabling a smooth transition into implementation.
  • A trusted partnership between the charity and 848, positioning the 848 Group as a long-term advisor for future transformation initiatives.

Why It Matters.

This project laid the foundation for a secure, flexible, and future-ready IT environment with a clear consideration for cost – helping this leading charity to focus more of its energy on its mission to save lives through vital research.

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