Customer overview
The client is a global manufacturer of subsea production including, flow pools, chemical injection and control systems equipment.
- The client was restricted by traditional and outdated network infrastructure and telephony system.
- 848 took time to understand how the business operates and assessed the existing infrastructure.
- The team installed a new hardware server, wireless access points and a secure firewall.
- 848 also integrated an automated system for off-site data back-ups, a new telephony system, and a high-speed internet connection.
- The client benefitted from technical assistance and support from 848’s service desk during and after the project
The challenge
The client was working with an outdated network infrastructure and telephony system.
The network infrastructure was creating connectivity issues, while the telephony system had reached end-of-life date. This was hindering efficiency and communication. They wanted an efficient and reliable solution to enhance IT processes and communication within the organisation.
The solution
The team at 848 worked with the client to understand their problems and ways of working. This meant that 848 could design a tailored solution to meet business requirements.
848 assessed current weaknesses within the existing network infrastructure and provided the client with clear documentation highlighting key issues and recommendations.
848 designed a new hybrid infrastructure, which provided a reliable and scalable foundation. This included the installation of Cisco Meraki network switches, wireless access points, and a secure firewall. This network refresh improved local network connection and protection from external threats. It also integrated an automated system for off-site data back-ups, a new Microsoft telephony system, and a high-speed internet connection.
The outcome
The network refresh and new telephony system provided flexible communication channels while removing the cost and burden associated with traditional PX phone systems and ISDN lines.
The client now has the ability to continue business growth underpinned by a modern network infrastructure. 848 provided the client with ongoing support through its service desk. This provided the client with peace of mind that if any IT issues did occur, they would be resolved rapidly, preventing business disruption or downtime.
